• By Phone:
    For information regarding your policies, claims, annuity or other AIG products and services, call AIG InfoExchange, Mon - Fri from 6 am - 8 pm ET at 1-877-638-4244 USA OR +1-908-679-3150 Worldwide

  • By Email:

    For specific inquiries related to your policies or other concerns, complete our online form or email us at AnswerCenter@AIG.com.

  • Contact information by company
Frequently Asked Questions

1. Is my insurance policy safe?
Yes, your insurance policy is safe.  Our insurance companies remain strong and well-capitalized.   Regulations ensure that the assets of our insurance companies are there to back up each policy.  You are protected.  Your policy is safe.

2. If I have a claim, will it be paid?
Yes, our insurance companies are able to pay all valid claims.  As stated above, our insurance companies are financially strong and are not in jeopardy.

3. Should I cancel my insurance policy?
Your insurance policy is safe. As stated above, our insurance companies are financially strong so your policies are not in jeopardy. Please be aware that some policies may contain surrender charges and/or cancellation penalties. Talk to your financial advisor before making any decision.

4. Should I get out of my annuity?
Your annuity is underwritten by one of the AIG insurance companies.  Our insurance companies are financially sound and well-capitalized.  Please be aware that some annuities may contain surrender charges.  Talk to your financial advisor before making any decision.

5. I just heard that AIG is selling the company that issued my insurance policy. What should I do?
You don't have to do anything.   Your policy remains safe and intact.  Your policy will be seamlessly transferred to the company that buys the subsidiary. 

6. Should I pay the insurance premium bill I just received?
Yes, in order for your coverage with us to continue, you will need to pay the insurance premium.