Retailers and manufacturers often face challenges with how to position and market an extended service contract offering, how to provide consistent consumer experiences after the warranty period expires and how to manage unexpected risks associated with warranty or other service programs.

With over 20 years of experience, we are a leading provider in warranty administration services, service programs, customer service support, claims processing and service contract underwriting services. That is why many of the world’s largest and most respected brands choose us; they know they have a business partner dedicated to the unique features of their products and customers.

When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to the experts. Our depth of expertise and capabilities, from customer service to dedicated global partners, allow us to develop and maintain profitable programs that are valuable to our client’s business goals. 

  • Product Lines, Insurance and Products & Services
  • Product Lines
    • Consumer Electronics (Televisions, Tablets, Mobile Telephones)
    • Major Appliances
    • HVAC/R
    • Flexible Insurance Solutions
    • Risk Sharing
    • Excess Coverage Policy
    • Captive Arrangements
    • Risk Transfer
    Products & Services
    • Extended Service Plans
    • Warranty Administration
    • Insurance Solutions
    • Technology Buy-Back
    • Remote Service Solutions
    • Enhanced Product Care
    • Services On Demand
  • Features & Benefits
    • Represent the world's largest and most respected brands
    • Flexible operating platform - customization
    • Product administration in over 80 countries
    • Full service solutions
    • Provide end to end capabilities (underwriting to servicing)
  • Claims
  • Reporting:
    • Full product performance reporting and analysis outlining claims cost per incident
    Drilled down reporting by:
    • Product 
    • Sales channel 
    • Model 
    • Geographic location 
    • SKU 
    • Store location 
    • Dealer 
    • Parts

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