Hotel Guest Accident Insurance

Assuring a safe and pleasant stay for each guest is the aim of every hotel and resort. But accidents can happen anytime, anywhere, even at the very best accommodations. Hotel Guest Accident Insurance delivers cost-effective coverage to help hotels and their guests ease the financial burden of an accidental injury or death and may generate goodwill among guests by providing valuable benefits.

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Features and Benefits Back To Top

Pays claims under an accident medical program, which means these claims will not affect a hotel’s other general insurance policies
Automatically covers registered guests for losses related to covered accidents that occur on hotel premises
May include coverage for the guest’s spouse, dependent children or people declared at check-in as staying
at least one night

Pays cash benefits directly to hotel guests or their families in addition to any other insurance
Provides money that can be spent for unreimbursed medical expenses, rehabilitation, ongoing bills or any other purpose
Key Program Attributes include Accidental Death benefit, Accidental Dismemberment benefit, including benefits for loss of hands or feet and for loss of sight, hearing or speech, paralysis benefit, exposure and disappearance benefit and AIG Travel Assist^®

Marketing Materials Back To Top

Hotel Guest Accident Insurance Brochure (.pdf)

Claims Back To Top

The goal of A&H Claims is the skillful evaluation and swift resolution of every claim. To make sure this commitment is met, we employ teams of specialists in accident and health claims, and we assign dedicated specialists to cases with complex needs. The people at A&H Claims embody our standards for service excellence. Our claims specialist unit is staffed with seasoned supervisors and examiners cross-trained in all facets of claims processing. These knowledgeable professionals have the expertise to provide the right solutions and the authority to implement them. We also provide specialized claims support exclusively for the needs of our agents, brokers and consultants.

We understand that our clients view their interaction with our team as the touchstone of the claims process. A&H’s Call Center is managed to ensure that the performance of our staff and our technological support results in an outstanding level of customer service for each of our clients.

Mail:     AIG Commercial Insurance Company of Canada
            145 Wellington Street West
            Toronto, Ontario M5J 1H8

Tel:       800-387-4481
            (8:45 to 4:45 Monday to Friday ET)
Tel:       800-235.8784 (after hours)
Fax:      416-596-4197
Email:   can.claims@aig.com

Insurance underwritten by member companies of American International Group, Inc. (AIG). The description herein is a summary only. It does not include all terms, conditions and exclusions of the policies described.
Please refer to actual policies for complete details of coverage and exclusions. Insurance may not be available in all jurisdictions.Please refer to the actual insurance policies for complete details of the coverage summarized above. Risks and claims scenarios detailed above are offered only as examples. Coverage depends on the actual facts of each case and each individual policy. Coverage may not be available in all jurisdictions and issuance is subject to underwriting review and approval.
Certain of the products and programs described above are in the development stage and are not yet finalized or approved for offer or sale. Pending final development and approval, such products and programs may involve various types of financial products, including, for example, loans, derivatives and insurance. Non-insurance products and services may be provided by independent third parties.

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