AIG.com Home Contact Us United States


Critical Illness Insurance
This valuable program provides lump-sum payments of up to $500,000 to help cover insureds in the event of an adverse economic effects of surviving a critical illness, such as cancer, stroke or heart attack.  Insureds are free to choose their own treatment and to use payments they receive for any purpose including living expenses, alternative therapies, child care, home health care, travel to and from treatment, college tuition and home modification.
Features and Benefits Back To Top
  • Coverage encompasses a wide range of screening tests, which helps insureds and their families protect their health
  • Benefits are paid directly to insureds, or whomever they choose, in addition to any other insurance and can be used for any purpose
  • Employers or organizations can add significant value to benefit packages at an affordable cost
  • Coverage is tailored to suit specific needs and delivered at affordable group rates through easy payroll deductions
  • A customized enrollment process including educational materials and responsive claims service helps ensure minimal administration
 
Claims Back To Top

The goal of A&H Claims is the skillful evaluation and swift resolution of every claim. To make sure this commitment is met, we employ teams of specialists in accident and health claims, and we assign dedicated specialists to cases with complex needs. The people at A&H Claims embody our standards for service excellence. Our claims specialist unit is staffed with seasoned supervisors and examiners cross-trained in all facets of claims processing. These knowledgeable professionals have the expertise to provide the right solutions and the authority to implement them. What’s more, our people are warm, patient and particularly sensitive to difficult situations. We also provide specialized claims support exclusively for the needs of our agents, brokers and consultants.

We understand that our clients view their interaction with our team as the touchstone of the claims process. A&H’s Call Center is managed to ensure that the performance of our staff and our technological support results in an outstanding level of customer service for each of our clients.

Our Call Center operations are designed with the latest technology to optimize communications with our customers. Our sophisticated call management system is fully automated to minimize call transfers and hold times and provide every caller with exceptional service. And we are continually assessing Call Center volume, hold times and peak periods so that we are always staffed and ready to provide outstanding customer service.

You can reach the Domestic A&H Claims Department at 1-800-551-0824. Our business hours are from 8:30 a.m. to 5 p.m. eastern time. After hours, customers may leave messages. We guarantee a return call within 24 hours.