Claims Settlement Procedures for General Insurance Products

In case of a loss, the ALICO AIG General Insurance Division Policyholder, Insured or Beneficiary, where appropriate, should notify immediately our claims department using either one of the following contact details:

Tel:  +968 24 561 209 / 0197 / 0637
Fax: +968 24 561 315
Email: - moideen.ovungal@aig.com

Claim Notification:

The loss notification should mention the following basic information:
- ALICO AIG General Insurance Division policy number
- Date of incident / loss
- Brief circumstances / details of loss
- Estimate of loss amount

Acknowledgment:

We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.

Investigations:

Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.

Settlement:

Once the file is complete (documents and reports) and if the claim is payable:

Once the file is complete (with full documents and reports) and if the claim is payable:
• We will prepare a discharge or a form of acceptance to be signed by the Policy Holder, Insured or Beneficiary.
• Upon signature of the discharge or a form of acceptance by the concerned person, the settlement will be made either by cheque or bank transfer.