The New Hampshire (Pakistan) Claims Approach
An automobile accident can be an emotional and difficult experience. A bad experience with your insurance company can make the situation even worse. At New Hampshire (Pakistan), we constantly review the claims experience from the customer's perspective, with the aim to make the process convenient and easy.
This website is designed to provide you with information about our claims staff and how they approach the claims function. We believe that the material provided here will be of assistance if you already have a claim or in the event of an accident in your future.
Our People
Our claims staff averages more than 15 years of experience. Handling over 6000 claims per year, they have literally handled thousands of claims. You can have confidence that we will give you correct information and advice.
Our Approach to Claims
We take the time necessary on each claim to explain what will happen, and why. Spending the right amount of time up front saves time and frustration later. We want to address your questions and concerns early in the handling of your claim. This includes keeping you informed of the next steps, as well as what you can do to assist us in resolving your claim.
What to Expect When You File a Claim
A claim can be reported 24 hours per day, seven days a week. Reporting a claim should take, on average, less than 15 minutes of your time. The first person you speak to will ask for information about you, your incident, and your policy number. During normal business hours, your claim will then be assigned to a claim representative who will promptly make contact with you. The claim Manager will review the claim with you and answer any questions, as well as explaining the claims process.
Our Policy on Returning Telephone Calls and Voice-Mail
A claim representative is often on the telephone communicating with customers. It is likely that when you call you may receive a voice-mail message letting you know they are on the telephone and asking you to leave a message.
It is very important that you leave a message so they will know to return your call. We suggest that you leave a detailed message - name, telephone number, claim number - and most importantly - the reason for your telephone call. By doing so, the claim representative can gather the information you need and have a ready answer when they return your call.
Voice-mail messages will be checked frequently and calls will be returned as soon as possible. In most cases, messages will be returned within one hour. If the claim representative is out of the office, in a meeting, or on vacation, then you should hear a message informing you of this so that you will know when they will return to the office. We understand the frustration that comes from not having telephone calls returned and have assigned staff members who are responsible for covering for employees on vacation or absent due to illness. Therefore, if the claim representative assigned to your case is on vacation, your claim is still being handled.
You can also contact your claim representative by e-mail. The e-mail address is info-pakistan@aig.com
