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AIG Travel AssistSM

AIG Travel AssistSM is a valuable resource for any groups’ travelers when emergencies arise.  AIG Travel AssistSM offers a wide range of solutions to assist travelers in any situation imaginable including tracking lost luggage, arranging for replacement passports and finding immediate, qualified medical care in the event of sudden illness. 

Insureds have 24/7 access to board-certified physicians and nurses with decades of experience in critical care in the United States and abroad. AIG's front-line staff is also cross-cultural and multilingual, representing more than 20 foreign languages. These diverse communications capabilities, combined with sensitivity to diverse cultural protocols, ensure excellent support for travelers and their families. Expert medical specialists coordinate health care with physicians in various nations, diagnose medical problems, recommend and assess appropriate treatments and arrange for family members to be by the sides of their loved ones as quickly as possible.

Features and Benefits Back To Top
  • Access to a continually-updated database with thousands of service providers allows AIG to promptly refer travelers to qualified clinics, hospitals, physicians, dentists, and specialized transportation services anytime, no matter where they are
  • AIG completes necessary insurance documentation and arranges for payment of claims in U.S. dollars and other currencies
  • Pre-departure services to assist travelers in planning their trips include information on immunizations, passport and visa requirements, weather updates and travel warnings
  • AIG coordinates with attorneys, embassies and consulates, arranges for bail and emergency cash advances and serves as a central point of contact for travelers, employers and families while resolving crises
  • Wholly-owned subsidiary of AIG
 
Claims Back To Top

When a claim occurs, our goal mirrors that of our customer: To resolve it as quickly and fairly as possible. To achieve this goal, we draw on American International Companies' vast claims handling resources, including experienced claims specialists and the nation's premier defense attorneys, who have expertise managing even the most complex, sensitive claims and litigation.

To report a claim, please contact:

Mail:     AIG Commercial Insurance Company of Canada
            145 Wellington Street West
            Toronto, Ontario  M5J 1H8

Tel:       800-387-4481
            (8:45 to 4:45 Monday to Friday ET)
Tel:       800-235.8784 (after hours)
Fax:      416-596-4197
Email:   can.claims@aig.com