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AIG Specialty Workers' Compensation®

The AIG Companies are among the nation’s largest writers of workers’ compensation insurance for small and mid-sized businesses, including longshore.  Our products are built for clients with less than $10,000 in premium to those generating several million.  We are a national carrier with expertise in writing multi-state accounts and we provide coverage under all available guaranteed cost rating plans.  Our teams of experienced underwriters, regionally based throughout the United States, have the knowledge and authority to address virtually any class of risk.  We also offer consistently effective service from our loss control and claims specialists.

Products and Services Back To Top
  • Our core products include the AIG e-WC® Online System for small business, AIG Specialty Workers’ Compensation’s Middle Market Unit and AIG Longshore®.
  • Access to the AIG RiskTool System®, our online loss prevention and risk management tool available free to all in-force policyholders and their brokers.
  • Risk Engineering Services provide policyholders with detailed loss prevention and risk improvement plans containing sound, cost-effective recommendations focusing on exposure elimination and risk reduction activities.
  • Claim services built on specialization of staff, field and telephonic case management, return to work programs, and aggressive fraud investigation and litigation.
  • Direct billing and online invoice payment available free to all in-force policyholders.
  • AIG Specialty Workers' Compensation has partnered with Harbor Payments, Inc. to offer Electronic Invoice Presentment and Payment, or EIPP. To learn more about EIPP, please refer to our EIPP FAQs.  To register as a policyholder, go to the Harbor Payments site and select "Invoice Harbor registration."
 
Claims Back To Top

The AIG Companies’ specialized claim services ensure that all workers’ compensation claims—from the simplest medical-only to the most complex—receive the focused care and attention needed for prompt and effective resolution.

All workers’ compensation claims are directly assigned, based on severity and complexity, to the claims professional most qualified to handle it to resolution, increasing the level of expertise applied to each case.

An innovative medical management program, Productivity Edge®, integrates five key medical management areas—pre-injury management, medical expense management, telephonic case management, utilization management and field-based case management—providing insureds with access to high-quality medical care while helping them to reduce their medical expenses, minimize lost productivity and better control indemnity costs.

We also make local, specialized medical care easy to find through a Medical Provider Listing which provides users access to a national network of accredited, preferred providers with expertise in cost-effective industrial and work-related illness or injury. Learn more about our medical management services.

Download the Specialty Workers' Compensation Claims Services Brochure

To report a claim please contact us:
Primary Claims WC Eastern Zone:
Tel: 877-399-6442
Fax: 866-420-1404
e-Mail: easternwcnewloss@aig.com
For emergency claim reporting outside normal business hours, call toll-free 888-244-2736

Primary Claims WC Western Zone:
Tel: 877-399-6442
Fax: 866-739-6981
e-mail: westernwcnewloss@aig.com
For emergency claim reporting outside normal business hours, call toll-free 888-244-2736

To check the status of a claim please contact us:
Primary Claims WC Eastern Zone: 866-642-5246
Primary Claims WC Western Zone: 877-802-5246

Risk Engineering Services Back To Top

AIG Specialty Workers’ Compensation® provides you with effective and measurable methods of reducing loss and making your business more competitive through the professional services of AIG Consultants, Inc. (AIGC). AIGC’s dedicated staff of workers’ compensation specialists aim to assist you in cutting costs by making your worksite safer. We have a nationwide network of loss prevention service centers, each consisting of safety, longshore, and ergonomic specialists ready to help you.

Features and Benefits
• Service Plan Development – if your operations would benefit from ongoing service, we will develop an Action Plan that targets the principal areas associated with potential loss. A dedicated consultant will work with you to help implement and manage the Action Plan, as well as coordinate services and provide periodic updates on the plan’s effectiveness.
• Safety Surveys – an analysis of accident history, evaluation of management’s safety practices, and an assessment of workplace hazards and behaviors
• Specialty Surveys including:
- Ergonomics – evaluating workplace design, layout and operation, and job site
  modifications that directly apply to expensive strains, sprains and 
  musculoskeletal disorder claims.
- Industrial Hygiene – assistance in detecting and controlling workplace health
  hazards
- Jobsites – worksite evaluations for the identification and correction of 
  construction or USL&H related hazards
• OSHA Advisement and Assistance – help with regulatory requirements and interpretations
• Management – Supervisory – Employee Training – tailored to your specific needs

Learn more: Risk Engineering Services (.pdf)

AIG RiskTool System® Back To Top

The AIG RiskTool System® is our online loss prevention and risk management tool available free to all in-force AIG Specialty Workers’ Compensation® policyholders and their brokers.   

Features and Benefits:
• A web-based source developed to proactively manage safety policies, programs, audits and training
• Access to safety information and links to critical safety organization and government websites
• A database of safety brief topics in both English and Spanish
• A “Knowledge Center" with more comprehensive training materials for your use including Safety Management PowerPoint presentations and posters covering key safety topics and categories

Learn more: AIG RiskTool System (.pdf)