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AIG AttachéSM

AIG AttachéSM provides a revolutionary combination of highly flexible business travel accident insurance and VIP assistance for companies and organizations whose employees or members travel nationwide or worldwide.  Our business travel accident insurance delivers insurance protection wherever business takes employees around the block or around the globe and includes a wraparound suite of 24/7 medical assistance, travel emergency, VIP concierge services and identity theft protection.1

Features and Benefits Back To Top
  • Highly flexible insurance protection with Accidental Death & Dismemberment (AD&D) coverage as broad as 24-hour cover or limited to business travel only
  • In a medical emergency, board-certified physicians and nurses are accessible 24/7 to arrange a variety of services, from hospital referrals to emergency prescription replacements
  • Coverage can extend to all employees or be customized for specific classes
  • Optional coverage for seat belt/air bag use, hijacking, on-premises bomb scare and war risk
  • Emergency travel assistance services range from rebooking flights and hotels, to assistance with lost baggage, to telephone interpretation services
  • Concierge services include local activity arrangements, sporting event or theater tickets, restaurant reservations and gift location and delivery
  • One toll free number access to all services via multilingual staff
 
Claims Back To Top

The goal of A&H Claims is the skillful evaluation and swift resolution of every claim. To make sure this commitment is met, we employ teams of specialists in accident and health claims, and we assign dedicated specialists to cases with complex needs. The people at A&H Claims embody our standards for service excellence. Our claims specialist unit is staffed with seasoned supervisors and examiners cross-trained in all facets of claims processing. These knowledgeable professionals have the expertise to provide the right solutions and the authority to implement them. What’s more, our people are warm, patient and particularly sensitive to difficult situations. We also provide specialized claims support exclusively for the needs of our agents, brokers and consultants.

We understand that our clients view their interaction with our team as the touchstone of the claims process. A&H’s Call Center is managed to ensure that the performance of our staff and our technological support results in an outstanding level of customer service for each of our clients.

Our Call Center operations are designed with the latest technology to optimize communications with our customers. Our sophisticated call management system is fully automated to minimize call transfers and hold times and provide every caller with exceptional service. And we are continually assessing Call Center volume, hold times and peak periods so that we are always staffed and ready to provide outstanding customer service.

To report a claim, contact:

Mail:     AIG Commercial Insurance Company of Canada
            145 Wellington Street West
            Toronto, Ontario  M5J 1H8

Tel:       800-387-4481
            (8:45 to 4:45 Monday to Friday ET)
Tel:       800-235.8784 (after hours)
Fax:      416-596-4197
Email:   can.claims@aig.com